Software Support Executive / Technical Customer Support Executive

Company: JMSC POS - USA Based Software Company
Location: Ahmedabad, Gujarat

Job Type: Full-Time | Work From Office
Shift: Night Shift - U.S. Business Hours

About the Role

JMSC POS provides POS & Inventory Management Software to retail businesses across the USA. We are looking for a Software Support Executive to provide technical and customer support to our U.S.based clients.

Responsibilities:
- Troubleshoot POS software, inventory, billing, printer, scanner, network, and basic hardware issues.
- Guide customers on using POS and inventory management features.
- Identify and resolve technical issues or escalate them to the technical team.
- Maintain proper records of customer issues and follow-ups.
- Provide professional and friendly support to U.S.based customers.

Requirements:




- 0-3 years of experience in Technical Support / Software Support / Customer Support.
- Freshers with good technical knowledge can apply.
- Basic knowledge of Windows, networking, hardware, and troubleshooting.
- Good problem-solving skills.
- Excellent English communication skills (spoken & written).:
- Comfortable working in a night shift and communicating with U.S. customers.
- POS/ERP/Inventory software experience is an advantage.

Significant

Work Location: Ahmedabad, Gujarat
Work From Office Only
Night Shift | Full-Time

Pay: Up to ₹30,000.00 per month

Language:
- English (required)

Location:
- Ahmedabad, Gujarat (Ahmedabad) (required)

Shift availability:
- Night Shift (required)

Work Location: In person

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