We are looking for a Technical Support Executive (TSE) to provide technical support to customers and engineers, troubleshoot product/system-related issues, coordinate with OEMs, and ensure timely resolution and closure of service tickets.

The role will involve customer communication, technical troubleshooting, site visits, engineer training, RMA coordination, and maintaining proper service records.

Key Responsibilities
- Handle technical queries from customers, engineers, and project teams.
- Follow up with customers to confirm successful resolution of issues.
- Coordinate with OEMs for unresolved technical issues and implement recommended solutions.
- Maintain complete records of technical queries, solutions, customer feedback, and supporting documents.
- Review technical drawings and information for Sensis aspiration systems.
- Support flow calculations, system design, and BOQ-related activities.
- Conduct technical training and practical sessions for engineers.
- Prepare technical training material, videos, and learning resources.




- Conduct regular site visits for technical troubleshooting and resolution.
- Update all service activities and job details in NEXUS.

RMA & Warranty Responsibilities
- Check product eligibility for RMA/warranty claims.
- Collect required documents, photographs, videos, serial numbers, and invoices.
- Prepare and submit RMA cases to OEMs.
- Coordinate material dispatch and receipt from OEMs.
- Follow up with OEMs for RMA approval/replacement/repair.
- Inspect returned/repaired/replacement materials.
- Coordinate return of materials to customers.
- Handle out-of-warranty repair cases, including vendor coordination, quotations, customer approval, repair follow-up, and final dispatch.

Skills Required
- Good technical troubleshooting and problem-solving skills.
- Positive knowledge of technical drawings and engineering systems.
- Good verbal and written communication skills.
- Customer-oriented approach.
- Strong follow-up and coordination s

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