Role: Servise Now Developer
Years of experience: 5+ years
Work location: Hyderabad
Job Summary
Your future duties and responsibilities
Platform Engineering, Development & Administration
. Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
. Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
Integrations & Automation
. Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
. Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
. Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
Platform Operations & Stability
. Support ServiceNow workplace health across development, test, and production instances.
. Perform platform upgrades, patching, and release management activities in alignment with organizational change controls.
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Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.
Reporting, Dashboards & Analytics
. Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk.
. Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
Collaboration & Delivery
. Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
. Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
. Create and maintain technical documentation for configurations, integrations, and platform standards.
Required qualifications to be successful in this role
Must to have skills:
Hands-on experience developing and supporting the ServiceNow platform.
. Strong
📌 Senior Software Engineer (Hyderabad)
🏢 CGI
📍 Hyderabad