Experience required : Minimum 2 years

Reports To

Owner / Managing Director

Job Summary

Key ResponsibilitiesOperations Management
- Oversee day-to-day resort operations including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations.
- Ensure smooth functioning of all departments and adherence to operational SOPs.
- Maintain high standards of cleanliness, service quality, and guest satisfaction.

Guest Experience
- Deliver exceptional hospitality and personalized guest experiences.
- Handle guest feedback, complaints, and escalations professionally.
- Develop initiatives to enhance customer satisfaction and repeat business.

Team Leadership
- Recruit, train, supervise, and motivate resort staff.
- Build a positive work culture focused on teamwork and service excellence.
- Conduct performance reviews and implement staff development programs.

Financial Management
- Prepare and manage budgets, forecasts, and operational expenses.
- Monitor revenue performance and implement strategies to improve profitability.




- Ensure cost control without compromising service quality.

Sales & Business Development
- Work closely with the sales and marketing team to increase occupancy and revenue.
- Develop partnerships with travel agents, corporates, event planners, and tourism stakeholders.
- Support promotional campaigns, events, and seasonal packages.

Compliance & Maintenance
- Ensure compliance with local laws, health & safety regulations, and hospitality standards.
- Oversee maintenance of resort infrastructure and facilities.
- Ensure safety and security protocols are effectively implemented.

Qualifications & Skills
- Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field.
- Minimum 5-10 years of experience in hotel/resort operations, with leadership experience preferred.
- Solid understanding of hospitality operations and guest service standards.
- Excellent leadership, communication, and

📌 General Manager (Nagri)
🏢 The Padosan- resort
📍 Nagri