DESCRIPTION:
Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

Returns Reduction as part of Cost to Serve (CtS) BU is a specialized program within RBS focused on driving down overall Return Rate for both Retail and FBA channels. Returns Reduction Program focuses on Upstream defect elimination with focus on defect identification and defect elimination and partners with System Owners, Category Teams, FC ACES, Finance, CS, and abuse-related programs to uncover true drivers and remove them systematically. The team builds mechanisms that strengthen upstream defect visibility,



and enable consistent governance and contributing directly to improved Free Cash Flow and scalable business growth.

Why You’ll Love This Role
- Customer Impact: You’ll lead critical projects that remove defects, improves customer experience and directly influence Amazon’s supply chain cost, driving measurable results.
- Strategic Influence: Collaborate across global teams, including technology, finance, operations to shape strategies that focuses on improving customer satisfaction.
- Data-Driven Innovation: Leverage analytics to uncover insights and optimize supply chain performance.

Key job responsibilities

Key job responsibilities
- Deliver Results, Dive Deep: You will be accountable for deep research from the ground up and from customer returns data to identify, execute and eliminate top defect opportunities.
- Ability to Influence: Develop business cases and present them to senior leaders, leveraging data to influence roadmaps and make tradeoffs.
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📌 Sr. Program Manager, Rbs Returns Reduction (Bengaluru)
🏢 ADCI - BLR 14 SEZ - F07
📍 Bengaluru