DESCRIPTION:
Amazon Payroll is seeking a Financial Manager to support our Global Employee Receivables Program. This position is responsible to improve our employee receivables program processes within our Pune service center.

Your primary role in supporting our Global Employee Receivables Program will be to oversee current country launches, provide oversight of the existing programs within Pune, ensuring that our policies are being upheld, and that our stakeholders are providing accurate and correct information on a timely basis. You will be tasked with diving deep into our processes to find opportunities to improve the program, while focusing on the customer experience for our employees, and finding the best way to interact with them while making the process as pain free as possible. You will be involved in resolving escalations, working with stakeholders to remove roadblocks in the process, and searching for ways to further automate our program.

Role Responsibilities:
- Manage the Global Employee Receivables Program in the United States, Canada, United Kingdom, Ireland, and India




- Deliver results on the defined process SLA's, monitor real-time service levels and schedule adherence, and work with the team for achieving and exceeding performance targets
- Handle employee/upstream team's queries related to over payment calculations, repayment plans, or local law compliance
- Review escalations, engage resources proactively to address issues, and create seamless processes
- Drive projects with upstream teams to reduce over payments, and to simplify upstream and internal processes.
- In addition to the above responsibilities, this role will drive effective teamwork, communication, collaboration, and commitment across multiple teams (i.e., Payroll, Graebel, LOA, CTK, Data Management, HR, etc.) to assist in the collection of over payments.
- Ensure growth and development of high-performing team members through planning, monitoring performance metrics, and mentor-ship
- Re

📌 Finance Manager, Payroll (Hyderabad)
🏢 ADCI HYD 13 SEZ
📍 Hyderabad