Key Responsibilities
- Data Pipeline Support: Monitor and support existing ETL/ELT workflows on AWS Glue and AWS Step Functions; handle job failures, reruns, incident resolution, and minor enhancements.
- Operations & Monitoring: Proactively monitor batch schedules, dependencies, and alerts using CloudWatch; ensure SLA adherence and production stability.
- Incident & Request Management: Manage incidents, service requests, and problem tickets using ServiceNow; perform root cause analysis (RCA) and follow ITIL processes.
- Data Storage & Access Support: Support Amazon S3 data lakes, lifecycle policies, access issues, and secrets management via AWS Secrets Manager.
- Metadata & Data Issues: Maintain and update metadata, lineage, and operational data in DynamoDB / Snowflake; support impact analysis during incidents and changes.
- SQL & Snowflake Support: Troubleshoot SQL queries, views, Snowflake tasks, and warehouse issues; support roles, access, and basic performance tuning.
- Minor Enhancements & Fixes: Implement small Python/SQL changes for bug fixes, validations,



and operational improvements.
- Release & Change Support: Support CI/CD pipelines in GitHub; raise and track changes, releases, and deployments via ServiceNow and Azure DevOps Boards.
- Documentation & Collaboration: Maintain runbooks, SOPs, and knowledge articles; collaborate with development, platform, and business teams.
- Must‑Have Skills
- Python: Basic Python for troubleshooting, minor fixes, and support automation.
- AWS: Hands‑on support experience with AWS Glue, Step Functions, S3, DynamoDB, Secrets Manager, IAM basics, and CloudWatch.
- SQL: Robust SQL for data validation, issue analysis, and troubleshooting.
- Snowflake: Operational knowledge of warehouses, schemas, roles, tasks, and basic performance troubleshooting.
- ServiceNow: Experience with incident, problem, change, and request management, SLA tracking, and RCA documentation.
- DevOps Tools: Working knowledge of GitHub (PRs, CI/CD pipeli

📌 Japanese+aws (Delhi)
🏢 Tata Consultancy Services
📍 Delhi