Job Title: Guest Relations Executive - Truefitt & Hill Barbershop

Job Overview:
As a Guest Relations Executive at our barber shop, you will be the first point of contact for clients, ensuring a welcoming and seamless experience. Your role is crucial in creating a positive and enjoyable atmosphere for customers while assisting with their needs and preferences.

Key Responsibilities:
1. Client Reception:
- Greet clients warmly upon arrival and ensure a friendly atmosphere.
- Manage the reception area, including handling appointments, walk-ins, and inquiries.

2. Appointment Management:
- Schedule and confirm client appointments using the booking system.
- Effectively manage the appointment calendar, coordinating with barbers to optimize their schedules.

3. Client Assistance:
- Understand and fulfill client preferences, providing information on available services.
- Assist clients in choosing appropriate services based on their needs and style preferences.

4. Customer Service:
- Provide excellent customer service by addressing client inquiries, concerns, and feedback.




- Ensure a high level of customer satisfaction through effective communication and problem resolution.

5. Maintaining Cleanliness:
- Ensure the reception and waiting areas are tidy and well-maintained.
- Collaborate with the cleaning staff to uphold cleanliness standards throughout the barbershop.

6. Product Knowledge:
- Stay informed about the various grooming products and services offered.
- Provide information on grooming tips and product recommendations to clients.

7. Upselling and Promotions:
- Promote additional services and products to clients based on their preferences and needs.
- Inform clients about ongoing promotions, discounts, or loyalty programs.

8. Microsoft Excel:
- Positive knowledge of Excel experience is necessary for this position as there will be day to day reporting system.

Qualifications:
- High school diploma or equivalent; additional education in hospitality or customer servi

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