Guide clients through the photo selection process in a friendly, patient manner
- Respond to all client queries, feedback, and concerns promptly (within 2 hours during business hours)
- MAs a Customer Support Executive at Raika Photography, you will be the single point of contact for clients after their shoot is complete. You will manage the entire post-shoot experience — from sending raw photos and guiding photo selection, to coordinating with our internal editing and delivery teams to ensure every client receives their final album on time. This is a high-ownership, client-facing role that directly impacts client satisfaction and repeat bookings.

Key Responsibilities

Post-Shoot Client Communication
- Share raw/preview photos with clients within the committed timeline via WhatsApp or Google Drive
- anage client expectations regarding editing timelines and delivery schedules

Internal Coordination




- Liaise with photo editors and video editors to track job progress and flag delays
- Maintain a shared delivery tracker and update status for each order in real time
- Escalate issues to the studio manager when timelines are at risk
- Coordinate with photographers for any re-shoot or missing shot queries

Delivery & Follow-Up
- Share final edited photos and videos with clients through organised Drive folders
- Collect Google reviews and testimonials post-delivery
- Follow up for any pending payments linked to delivery milestones
- Maintain records of all client interactions in internal systems

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Jayanagar)
🏢 Raika Photography
📍 Jayanagar