Here are 5 core roles of a customer executive:
- Query Resolution & Technical Support: Responding to inquiries, troubleshooting product or service issues, and guiding users to solutions.
- Complaint Management: Addressing customer concerns and complaints in a skilled, timely manner to maintain a positive brand reputation.
- Record Maintenance (CRM Management): Documenting interactions, transactions, and customer data in CRM software to ensure up-to-date, accurate records.
- Customer Feedback Collection: Gathering, analyzing, and sharing customer insights and feedback with internal teams for product improvements.
- Relationship & Sales Support: Establishing rapport with clients, providing product recommendations, and identifying opportunities to upsell or cross-sell services.
Pay: ₹8,323.42 - ₹25,257.49 per month
Benefits:
- Food provided
Work Location: In person
📌 Customer Care Executive (Chennai)
🏢 Crest climber software solution
📍 Chennai
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