Primary Role:
Ensure exceptional guest experience from pre-arrival to post-departure, handle special requests, and build guest loyalty.

Pre-Arrival
- Review reservations, VIPs, repeat guests, honeymooners, and special occasions
- Coordinate room preferences, amenities, and welcome arrangements
- Communicate with guests for arrival details, airport transfers, and special needs

Arrival & Stay
- Personally welcome guests and provide a resort orientation
- Assist with check-in formalities and room allocation
- Handle guest requests: spa bookings, sightseeing, dining, activities
- Resolve guest complaints promptly and diplomatically
- Conduct courtesy calls to check guest satisfaction
- Coordinate with housekeeping, F&B;, maintenance for guest needs
- Arrange surprises (cake, flowers, décor) for special occasions





Guest Experience Enhancement
- Promote in-house services and experiences
- Suggest local attractions, tea estate tours, trekking, cultural shows
- Upsell spa packages, private dining, romantic experiences
- Maintain guest history and preferences

Departure & Post-Stay
- Assist with check-out and transportation
- Collect feedback and encourage online reviews
- Handle lost & found
- Maintain guest feedback records and service recovery logs

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:
- Food provided
- Leave encashment

Experience:
- Hotel: 2 years (required)

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 MALIEKAL HERITANCE CHERAI
📍 Kochi