Roles & Responsibilities:
Support and enhance D365 F&O; Retail/Commerce modules — POS, inventory, omnichannel, merchandising, and store operations.
Configure and support POS/MPOS solutions across store formats, including hardware station profiles, peripherals, offline/online modes, cash management (cash declaration, protected drops, till reconciliation), and POS UI/receipt/tender type configuration and troubleshooting.
Structure and maintain product assortments and catalogs — building category/navigation hierarchies, enriching attributes, and managing multi-channel product publishing (in-store, e-commerce, call center, mobile).
Configure retail pricing engines, advanced discounts, mix-and-match/threshold offers, loyalty programs, price groups, and customer-facing promotions in line with business requirements.
Set up and manage retail channels — store hierarchies, channel profiles, functionality profiles, and commerce parameters — enabling seamless integration across online, in-store, mobile, and call center channels.
Manage omnichannel processes such as click-and-collect,



ship-from-store, in-store pickup, and cross-channel returns/exchanges — overseeing the full order lifecycle from capture through fulfillment, shipping, returns, and refunds.
Ensure a consistent omnichannel customer experience by aligning data and customer insights across channels.
Configure and troubleshoot retail statement posting, store/channel journals, and retail-specific reconciliation between POS transactions and back-office finance.
Manage and optimize inventory operations across multiple retail and fulfillment locations, including stock counts, replenishment, transfer orders, and inventory visibility/accuracy.
Work with Distributed Order Management (DOM) to optimize fulfillment across channels.
Integrate with third-party systems including CRMs, e-commerce platforms, loyalty systems, payment gateways, and 3PL/warehouse systems, ensuring seamless data exchange.
Customize e-commerce solutions and Co

📌 Business Analyst (Ahmedabad)
🏢 DynaTech Systems
📍 Ahmedabad