We are seeking a strategic leader to join our Claims Advocacy team as a Associate Director in Mumbai.
This role will provide strategic leadership and oversight to drive the growth, effectiveness, and excellence of our Claims Advocacy practice while serving as a trusted advisor to our US&C; Claims Advocacy leadership. The role will play a pivotal role in leading the IKS Claims Advocacy team, managing stakeholder relationships, driving strategic initiatives, and fostering a high-performing team culture.
We will count on you to:
Serve as a strategic partner to US&C; Claims Advocacy team, providing support & guidance in the development and execution of strategic initiatives
Play a pivotal role in aligning IKS Claims Advocacy delivery support with long-term strategic objectives of the US&C; Claims Advocacy leadership
Develop and Implement strategies / frameworks to drive practice growth, ensuring enhanced stakeholder / client experience
Facilitate effective communication across departments and teams, ensuring alignment and coordination of efforts
Act as an escalation point and lead the discussion to manage and mitigate complex situations and scenarios.
Define, monitor, and report on team KPIs, SLAs, and quality metrics, escalating risks to senior management as appropriate.
Drive continuous improvement initiatives within the Claims Advocacy function, leveraging technology, data analytics, and process optimization to enhance efficiency and business outcomes.
Produce and present management information, reports, and stewardship materials to leadership in a timely manner.
Liaises with Operations team regarding claims processing and client feedback to facilitate smooth functioning of the claims process to support generation of revenue for team.
Help in developing and promoting Claims Advocacy proposition through thought leadership, insights publications, and various engagements.
Build and maintain trusted, long-term relationships with stakeholders, acting as a strategic advisor
📌 Associate Director (Mumbai)
🏢 Marsh
📍 Mumbai