Company Description River Heights is a company based in Ludhiana, Punjab serving its community with a focus on reliable and personable service. The organization values professionalism, responsiveness, and a welcoming environment for all visitors and clients. Team members are encouraged to contribute to positive guest experiences and efficient daily operations. River Heights offers opportunities for growth for individuals who are committed to customer service and operational excellence.
Role Description This is a full-time, on-site Front Desk Representative role located in Ludhiana. The Front Desk Representative will greet visitors, answer and direct phone calls, manage check-ins and check-outs, and handle general receptionist duties to ensure smooth front office operations. The role includes managing reservations or appointments, responding to inquiries in person and over the phone, and providing clear information about services and procedures. The individual will maintain a tidy and organized reception area, process basic administrative tasks such as updating records and handling mail,



and collaborate with other team members to resolve guest issues promptly. Consistent punctuality, qualified appearance, and adherence to company policies are expected.
Qualifications
Strong customer service skills, with the ability to assist visitors and guests courteously and professionally.
Receptionist duties and reservations experience, including managing appointments, check-ins, scheduling, and front desk workflows.
Effective phone etiquette and communication skills, including clear speaking, active listening, and accurate message-taking.
Basic administrative and computer skills, such as using office software, maintaining records, and handling email correspondence.
Ability to remain calm under pressure, multitask, and prioritize tasks in a busy front desk environment.
Attention to detail, reliability, and a commitment to maintaining confidentiality and following procedures.
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📌 Front Desk Representative (Ludhiana)
🏢 River heights
📍 Ludhiana