Job Description
Job Title: Restaurant Manager
nLocation: Mumbai
nCompany: The Quorum
nReports To: F&B; Manager
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nPosition Overview
nThe Restaurant Manager is responsible for leading the day-to-day operations of the club’s dining spaces, ensuring exceptional service, smooth coordination across departments, and robust team performance. This role focuses on guest satisfaction, team training, service standards, and operational efficiency. The ideal candidate is detail-oriented, people-focused, and thrives in a premium hospitality environment.
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nKey Responsibilities
n1. People & Service Leadership
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- Lead, train, and supervise the restaurant service team to ensure consistent delivery of high standardsn
- Build a culture of hospitality, professionalism, and accountability on the floorn
- Conduct regular team briefings, service refreshers, and performance evaluationsn
- Support team morale and resolve conflicts with empathy and discretionn
- Coordinate closely with culinary and bar teams for seamless guest servicen

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n2. Daily Operations
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- Oversee pre-service checks, table settings, reservation flows, and guest seating plansn
- Ensure adherence to SOPs for order taking, billing, and guest handlingn
- Monitor cleanliness, ambience, music, and lighting in dining areasn
- Manage floor presence during peak hours, engaging with guests and resolving concerns in real timen
- Maintain service logs and feedback records for continuous improvementn

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n3. Guest Experience & Feedback
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- Ensure personalized and attentive service for members and guestsn
- Handle special requests, dietary preferences, and VIP guests with discretionn
- Capture and escalate feedback for necessary follow-up or resolutionn
- Collaborate with the Private Hire and Events teams for F&B; service at private hires and club programmingn

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n4. Reporting & Compliance
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- Ensure accurate billing, DSR entries, and reconciliation with POS systemsn
- Adhere

📌 Restaurant Manager (Mumbai)
🏢 Q COLLECTIVE
📍 Mumbai