HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

Work Location: ELCOT Shollingnallur, Chennai
Designation: Sr. Quality Team Leader (US Healthcare)
Experience: 6 - 9 years (Team Handling Experience is a must)
Shift: US Shift Timings

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities
- Manage day-to-day Quality operations and directs the team responsible for Quality control activities
- Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
- Ensure quality and efficiency measures are met within the team and in accordance with service level agreements




- Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
- Establish and maintain effective work procedures
- Review and ensure process follow internal policy requirements and external regulations.
- Coordinate, participate, and/or manage multiple projects assigned by senior management
- Interface and coordinate with various stakeholders
- Mentor the Green/Yellow belt projects and drive continues improvements
- Be a single point of contact for Quality errors and plot action plans to improve performance
- ISO preparations and understanding of ISO requirements for Audit readiness
- Positive understanding of Quality principles & QC tools and apply as need arises.

EDUCATION/EXPERIENCE
- Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
- 3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.
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📌 Hcltech || Immediate Hiring For Sr. Quality Team Lead || Us Healthcare || Chennai Location (India)
🏢 HCLTech
📍 India