What You Will Be Doing

1-3 years of experience in customer service role handling customer queries
Respond to customers via chat, email, or phone in a qualified and friendly manner.
Identify and assess customers’ needs to achieve high levels of satisfaction
Handle inquiries related to product information, order tracking, returns, and account concerns
Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage and support customers
Provide accurate product and service information while resolving customer concerns
Stay informed on product updates and support practices to ensure a consistent customer experience




What We Are Looking For
Excellent written and spoken English communication skills (American accent is preferred)
At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
Comfortable working independently and handling multiple conversations at once
Empathetic, patient, and reliable when addressing customer concerns
Team-oriented with a strong work ethic and attention to detail
Willingness to work in night shifts (6 days working)

📌 Customer Service Specialist (India)
🏢 Dipitr
📍 India