* Process Transformation & Design Thinking

* Lead end-to-end process redesign engagements using Design Thinking and
human-centred methodologies.

* Reengineer complex business processes particularly in Logistics, Supply
Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report,
Procure-to-Pay).

* Use data insights and process mapping tools to identify root causes and
continuous improvement opportunities.

* Facilitate discovery workshops, journey mapping sessions, and ideation
activities with cross-functional teams.

* Identify and eliminate inefficiencies, bottlenecks, and redundancies in
current-state processes.

* Automation Strategy & Implementation

* Identify automation opportunities in logistics and finance workflows using
RPA, AI, and low-code tools.

* Define and support the automation roadmap, ensuring alignment with business
objectives.

* Collaborate with automation and engineering teams to design solutions that




are scalable and ERP-compliant.

* Develop ROI models and business cases for automation initiatives.

* Partner with Oracle Fusion ERP functional consultants and IT teams to
ensure redesigned processes are aligned with system capabilities.

* Support UAT, change management, and rollout activities to ensure successful
adoption of current processes.

* Define KPIs, performance dashboards, and monitoring mechanisms for ongoing
optimization.

* Stakeholder Management & Change Leadership

* Act as a transformation advisor for leadership, providing insights and
recommendations backed by data and design-led thinking.

* Lead change management efforts, ensuring adoption of redesigned processes.

* Communicate transformation results and recommendations to senior
leadership.

📌 Manager - Process Excellence - Global Service Centre (Navi Mumbai)
🏢 DP World
📍 Navi Mumbai