Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience & Dispute Resolution Specialist. The ideal candidate will possess solid communication skills, problem-solving abilities, and a passion for delivering superior customer outcomes. This role requires ownership of customer issues,



proactive stakeholder management, and adherence to process excellence to ensure timely and effective resolution of disputes.
Your Key Responsibilities
Customer Communication & Focus
Maintain regular communication with customers to understand requirements and ensure quick dispute resolution.
Demonstrate professional standards in grammar, articulation, and language capabilities.
Use positive language and empathetic communication to enhance customer experience.
Dispute Management
Own customer issues end-to-end and drive resolution within 24 hours.
Ensure First Time Handling Rate (FTHR) > 70% and eliminate repeat disputes.
Apply analytical and data-driven decision-making to resolve disputes effectively.
Problem Solving & Analytical Skills
Approach issues with a detailed, result-oriented mindset and low tolerance for delays.
Utilize problem-solving, analytical, and data skills to deliv

📌 Ocean Dispute Resolution Specialist (Airoli)
🏢 A.P. Moller - Maersk
📍 Airoli