Scope:
To work with the team (with guidance from a senior manager) to meet the objectives and deliverables of the team. Is expected to maintain focus and provide explicit expectations to the team members, be the champion for the project within the team, demand excellence from team members, and support team members in their personal development. Keeps team members and stakeholders informed of key developments, issues, risks to the project and reports any project and people escalations in a timely manner.
Current Technical Environment:
Software/Tools: Java, Spring Boot, Groovy, GitHub, Jenkins, GitHub Actions, SonarQube, Codacy, GitHub Advanced Security, Black Duck Hub, BlazeMeter, Artifactory, Ansible, Docker, etc.
Application Architecture: Scalable, Resilient, Event-Driven, Secure Multi-Tenant Microservices Architecture
Cloud Architecture: Microsoft Azure (ARM Templates, AKS, Virtual Networks, Event Hub, Azure AD)
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Spring Boot, Snowflake
What You'll Do:
As a SaaS DevOps Engineer at the P1 level,



you will be responsible for deploying and monitoring microservices, ensuring that solutions run efficiently within agreed SLAs, and supporting the implementation team.
Key Responsibilities:
a) Seamless Application Support to Blue Yonder Customers
Resolve customer cases, primarily low/medium severity, with occasional high/critical cases, demonstrating end-to-end ownership.
Address internal proactive monitoring cases generated by Blue Yonder internal tools.
Attend case quality training, ensuring adherence to SLA/SLO and quality practices.
Achieve customer satisfaction through ownership, engagement, and proactiveness.
Work under supervision from leads or mentors, constantly seeking guidance for quality improvement.
Expected to work in shifts and provide out-of-hours support for 24x7 customer support.
b) Communication and Collaboration
Communicate effectively (verbal and written) with customers.
Collaborate pa

📌 Associate Technical Consultant (India)
🏢 Blue Yonder
📍 India