Geidea established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people - Smart, Innovative & Forward Thinking
www.geidea.net

To maintain a competitive advantage as we grow, we are currently looking for a new "Jira Admin"

Job purpose:
The Senior Technical Operations qualified ensures the stability, performance, and optimization of technical systems. They lead troubleshooting efforts, resolve complex issues, and collaborate with cross-functional teams to enhance system efficiency and reliability. This role plays a key part in supporting business operations during critical events and outages.

Responsibilities:

Take ownership of high-priority technical incidents,



ensuring timely resolution while minimizing system downtime and impact on business operations. Make decisions on escalation to relevant teams if necessary.
Lead investigations into recurring technical issues, perform detailed root cause analysis, and implement permanent solutions to prevent future occurrences. Own the decision-making process for corrective actions.
Oversee the monitoring and optimization of system performance, making decisions on necessary improvements to enhance efficiency, scalability, and reliability.
Act as a key liaison between different teams (Development, IT, Support) to align on operational objectives, ensure smooth communication, and drive technical solutions for complex issues.
Identify opportunities for process improvements within technical operations, implementing best practices, and driving continuous improvement across systems and workflows. Own the decisions on process changes and their implementation.
Take charge during

📌 Jira Admin (Bengaluru)
🏢 geidea
📍 Bengaluru