Your role

The Network Operations Specialist – Developmental role is intended to provide an internal development opportunity for an IT Operations/L1 support skilled with an interest in networking and demonstrate potential to grow into a network operations role.

The position will initially focus on developing practical networking knowledge, supporting day-to-day network operations, assisting with incident troubleshooting, and working under the guidance of senior network/IT infrastructure specialists.

Key Responsibilities

1. Network Operations Support

Provide first-level support for network-related incidents and service requests.

Assist in troubleshooting LAN, WAN, Wi-Fi and connectivity issues.

Perform basic checks on switches, access points, network connections and end-user connectivity.

Monitor network alerts and escalate issues based on defined procedures.

Support routine network operational activities under the guidance of senior team members.

Network Troubleshooting

Apply TCP/IP, VLAN, DHCP, DNS and routing concepts to troubleshoot connectivity issues.





Use standard troubleshooting tools such as ping, tracert/traceroute, nslookup and basic switch/network diagnostic commands.

Follow a structured troubleshooting methodology rather than relying solely on escalation.

Identify the likely point of failure and provide relevant technical information when escalating incidents.

Participate in problem investigation and root-cause analysis for recurring issues.

Incident and Problem Management

Own the assigned incidents and take them to resolution or appropriate escalation.

Maintain accurate technical documentation.

Provide clear updates to users and IT teams.

Identify recurring issues and highlight opportunities for permanent fixes.

Participate in post-incident reviews and capture lessons learned.

Network Projects and Changes

Assist senior network specialists with network infrastructure projects and changes.

Support activities such as switch repla

📌 Senior Network Specialist-APAC (Pune)
🏢 Atlas Copco
📍 Pune