About the Role
We’re looking for a Customer Support & Order Confirmation Executive who is great with people, enjoys solving problems, and can confidently handle customer calls and queries.
The role involves daily outbound calls to customers for order confirmation, along with providing excellent customer support throughout the order journey.

Key Responsibilities
Make daily outbound calls to customers to confirm orders.
Handle inbound customer calls, queries, and complaints professionally.
Resolve customer issues with patience and a problem-solving approach.
Follow up with customers regarding orders, deliveries, cancellations, and other concerns.
Maintain accurate customer and order-related records.
Coordinate with internal teams to resolve customer issues quickly.
Ensure a positive customer experience at every interaction.
Meet daily calling and customer support targets.

Requirements




Excellent communication skills in Hindi and English.
Knowledge of regional/local languages is an added advantage.
Valuable listening and problem-solving skills.
Patient, polite, and confident while speaking with customers.
Comfortable making a high volume of outbound calls every day.
Basic computer and communication skills.
Prior experience in customer support, telecalling, order confirmation, or e-commerce is preferred.

What We Offer
Opportunity to work with a fast-growing startup.
Learning and growth opportunities.
Dynamic and friendly work environment.
Opportunity to take ownership and grow with the company.
If you love talking to people, solving problems, and thrive in a fast-moving environment, we’d love to hear from you ?

📌 Customer Support Executive (Bengaluru)
🏢 Homero.in
📍 Bengaluru