Job Description

We are looking for a Customer Support Executive who will be responsible for handling dayto-day client issues, working with multiple product systems, workflows, and client requirements simultaneously, ensuring smooth system implementation, coordinating issue resolution, and maintaining client satisfaction. The role requires robust communication, follow-up, analytical and execution skills, along with the ability to quickly adapt to changing business requirements, processes and SOPs.

Key Responsibilities

Manage day-to-day communication with assigned clients and act as the first point of contact for operational and service-related queries.
Coordinate multi-product system implementation and deployment activities in line with agreed timelines.
Maintain regular follow-ups with clients and internal teams to ensure pending actions are completed on time.
Ability to quickly understand and work across multiple technology products and systems, and troubleshoot operational issues at a basic level.
Monitor account health, client engagement,



pending actions and operational gaps and highlight potential risks to the manager.
Analyse client behaviour, engagement patterns and requirements to identify concerns, opportunities and areas requiring intervention.
Maintain accurate client information, trackers, CRM records and other relevant documentation.
Prepare and maintain regular client reports, MIS and account-level performance updates.
Use MS Suite and Google Sheets effectively for data management, tracking, reporting and basic analysis.
Coordinate with Operations, Technology, Sales, Dispatch, and other internal teams for smooth execution of client requirements.
Collect and document client feedback and communicate recurring issues or improvement opportunities to the manager.
Quickly adapt to changes in SOPs, processes, products, client requirements and business priorities.
Take ownership of newly assigned responsibilities and execute them effectively with minimal sup

📌 Customer Support Executive (Noida)
🏢 Aliste Technologies
📍 Noida