To build and maintain strong relationships with brands and business partners, improve Brand Satisfaction, Operational Excellence, Issue Resolution and Business Performance across M3M Office & Retail Assets.
Core Responsibilities
1. Brand Relationship & Coverage
100% coverage of operational brands/companies; regular visits and meetings with owners/management; maintain solid relationships and engagement with key stakeholders.
2. Brand Feedback & Voice of Customer (VOC)
Collect structured feedback from brands; capture feedback in SFDC; identify recurring issues, suggestions and business concerns; 100% planned feedback coverage.
3. Concern Resolution & TAT
100% concerns logged and assigned to respective departments; 90–95% issues resolved within defined TAT; regular follow-up until closure; zero critical issues left unattended.
4. Cross-Functional Coordination
Effective coordination with Asset Management, Facility, Engineering, Security, Housekeeping, Marketing, Leasing, CRM,



Finance and other departments; ensure clear ownership and timely action closure.
5. Brand Satisfaction & Retention
Achieve 85%+ brand satisfaction; reduce repeat complaints; identify potential dissatisfaction/exit risks proactively; improve brand retention and overall occupier experience.
6. Mall / Project Experience & Management
Regular project/mall audits covering cleanliness, ambience, parking, security, signage, infrastructure, customer experience and common areas; identify gaps and drive corrective actions.
7. Business & Mall Success Initiatives
Identify opportunities to improve footfall, customer experience, brand visibility and business performance; support marketing/events/brand activation initiatives and contribute to overall mall success.
Exceptional Candidates may contact +91-(phone hidden)

📌 Manager/Sr. Mgr. – Brand Experience (Gurugram)
🏢 M3M India Private
📍 Gurugram