Position Summary
The Programme Director is the single point of accountability for Truworth Wellness's EAP engagement with SBI. Deployed at the Bank's Corporate Centre, this role serves as the senior escalation point for the account, the primary interface with SBI's HR Department, and the owner of programme governance, stakeholder alignment, and strategic oversight across the full lifecycle of the engagement — from implementation through steady-state delivery, contract renewal, and eventual transition-out. The Programme Director is directly accountable to the Bank for SLA adherence, governance discipline, and the quarterly performance outcomes on which contract payments are conditioned.
Key Responsibilities
Client Governance & Stakeholder Management
Act as the Bank's senior escalation point and primary accountability owner for all aspects of the EAP engagement.
Serve as the primary interface between Truworth Wellness and SBI's HR Department on programme governance, stakeholder alignment, and strategic direction.




Chair/lead the Programme Steering Committee and monthly Operational Review Meetings with the Bank's designated Programme Manager and other stakeholders.
Ensure Minutes of Meeting are circulated within 5 working days of each governance forum, and own the consolidated action tracker through to closure.
Represent the programme in leadership-level reviews, audits, and any ad hoc governance requirements raised by the Bank.
Service Delivery & SLA Ownership
Own end-to-end delivery of the scope of work: 24×7 counselling and crisis intervention, wellbeing programmes, the Holistic Health Champion Programme, webinars, and awareness campaigns.
Monitor SLA and KPI performance continuously; drive corrective action on any shortfall to avoid penalties or liquidated damages, and to secure release of quarterly performance-linked payments.
Oversee the implementation and onboarding plan in Year 1 (platform configuration, HRMS/SSO integration, counsellor mobilisation, launch sess

📌 Programme Director – EAP (Mumbai)
🏢 Truworth Wellness
📍 Mumbai