Operations Analyst

Location: Bangalore, India

Work Mode: Hybrid

Employment Type: Full time

About Sprive

Sprive is a fast-growing fintech startup on a mission to help people become mortgage-free, faster. Backed by leading investors, we are building innovative financial products that empower users to take control of their finances through smarter saving, spending, and mortgage overpayments.

This is an exciting opportunity to join a high-growth, early-stage company and work alongside a founding team with decades of experience across fintech, operations, and technology.

Role Overview

We are looking for a highly detail-oriented & analytical, and proactive Operations Analyst to join our growing team in Bangalore. This role sits at the intersection of operations, customer experience, and analytics, helping ensure our processes scale effectively as the business grows.

The ideal candidate is execution-focused, comfortable working with data, and excited to solve operational challenges in a fast-paced startup environment.



You will work closely with cross-functional teams including Customer Success, Product, Engineering and Leadership to improve operational efficiency and deliver a best-in-class customer experience.

Key Responsibilities

Operations & Process Improvement
Monitor and manage day-to-day operational workflows to ensure smooth business operations
Identify operational inefficiencies and propose scalable process improvements
Support implementation of automation and technology-driven operational initiatives
Work cross-functionally to streamline internal processes and improve team productivity

Customer Operations
Support the resolution of customer queries and operational issues
Analyse recurring customer pain points and work with internal teams to improve the customer journey
Help maintain high operational and customer service standards

Analytics & Reporting
Analyse operational, customer, and campaign performance data
Build reports and dashboards to support d

📌 Operations Analyst (Bengaluru)
🏢 Sprive
📍 Bengaluru