Responsibilities

Soft Services & Daily Workplace Operations
Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support services to ensure a high-quality office setting.
Implement and improve Standard Operating Procedures (SOPs), checklists, and quality assurance systems for smooth operational delivery.
Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams.
Maintain close coordination with the builder & facility management team for resolving building-related issues and day-to-day support.
Regularly monitor premises for snags and ensure timely closure through concerned teams and vendors.
Vendor Management & Contract Governance
Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies.
Conduct statutory compliance audits for all third-party resources and oversee closure of direct and indirect compliance requirements on external compliance tools.
Supporting procurement by leading contract negotiations, renewals,



AMC finalizations, procurement of FM-related equipment, consumables, and service materials.
Drive cost-saving and optimization initiatives across all administrative functions.
Compliance, ISO Standards & Audit Support
Support the implementation of ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health & Safety) standards across facilities.
Coordinate internal and external audits, including BSI audits, ensuring timely documentation, readiness, and closure of observations.
Develop and maintain processes aligned with environmental compliance, safety guidelines, and sustainability goals.
Stakeholder Management & Business Support
Act as a key liaison with internal business units to understand operational requirements and deliver workplace solutions that support business continuity.
Facilitate communication between departments to ensure a harmonious working environment an

📌 Senior Specialist (Mumbai)
🏢 WSP in India
📍 Mumbai