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What we are looking for
Role: Freshworks ITSM Developer (FreshService ( ITSM tool )
Experience Range: 3 to 8 Years
Location: Pan India
Must Have:
We are seeking a skilled Freshworks ITSM Developer to design, develop, customize, and maintain IT Service Management (ITSM) solutions within the Freshservice platform. The ideal candidate will have hands-on experience in workflow automation, service catalog development, integrations, scripting, and ITSM best practices to support enterprise service management initiatives.
Key Responsibilities
Configure and customize the Freshservice ITSM platform to meet business requirements.
Develop and maintain service catalogs, request forms, workflows, automations, and business rules.
Build and support incident, problem, change, release, and asset management processes.
Develop custom applications, scripts, and integrations using Freshservice APIs and third-party tools.




Automate IT and business processes using Orchestration Center and workflow automation capabilities.
Integrate Freshservice with enterprise systems such as Active Directory, Azure AD, HRMS, Monitoring Tools, and Collaboration Platforms.
Create dashboards, reports, and KPIs to improve operational visibility.
Troubleshoot platform issues and provide technical support to administrators and end users.
Participate in requirement gathering, solution design, testing, deployment, and continuous improvement activities.
Ensure adherence to ITIL best practices and organizational governance standards.
Required Technical Skills
Hands-on experience with Freshservice/Freshworks platform administration and development.
Robust knowledge of ITIL processes (Incident, Problem, Change, Service Request, Asset Management).
Experience with Workflow Automator, Orchestration Center, Service Catalogs, and CMDB.
Good to

📌 Freshworks ITSM Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru