Job Description
JOB PURPOSE
To manage the complete F&B; outlet operations. As a manager, behaves in an exemplary fashion, embodying the brand mindset, manages the team ensuring guest satisfaction, quality and high standards of service for customers and ultimately lead the outlet to attain profitable results.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied throughout the meal
Offers attentive service to guests, adapting to any constraints
Establishes positive relations with guests, offering advice and fostering customer loyalty
KEY OPERATIONAL RESPONSIBILITIES
Financial
Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the outlet cost in accordance with the expense budgets and ensures efforts to reduce costs and expenses without compromising on quality.




Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
Operational
Organizes the work for the team, including the need to multi-skill in employees for job requirements
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
Continuously takes initiatives to enhance and improve the team member’s product knowledge.
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Ensures the point of sale is prepared to a high standard in order for:
• Taking guests' orders
• Equipment is used correctly
Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
Checks the

📌 Assistant Manager (New Delhi)
🏢 AccorHotel
📍 New Delhi