Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune

Location Flexibility: Multiple Locations in Country

Req Id: 12109

Posting Start Date: 9/7/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Job Description -

Job Title : Expert Genesys Voice Architect / Senior Genesys Voice

Location : Pune/Chennai/Noida

Experience : 10 to 18 years

Summary

The Expert Genesys Voice Architect / Senior Voice SME is a critical technical leadership position responsible for the end-to-end lifecycle of our Genesys Contact Center ecosystem and integrated voice technologies.

This role demands deep technical mastery, strategic foresight,



and the ability to drive complex troubleshooting, architectural design, and operational excellence.

You will serve as the highest escalation point for critical incidents, mentor L2 teams, and act as a key contributor to strategic projects that enhance our customer and agent experiences.

Required Skill Sets

Expert-level Genesys suite proficiency (Genesys Contact Server, Engage, Cloud, PureConnect, Composer, Routing, Reporting, Administrator, WFM, Speech Analytics)

10+ years Voice Networking experience; very solid Luware, AudioCodes SBC, VoIP/PBX/PSTN,Call Manager’s(Cisco/Avaya/Nortel/Alcatel, CUCM,CME,CUC,UCCX,UCCE), Mobicall Fire Alarm knowledge

Expertise in Wireshark (PCAP) and AudioCodes Syslogs Viewer

Familiar with Xurrent/TFSNow; exceptional communication, problem-solving, team collaboration, critical thinking, adaptability, mentoring, and strategic thinking.

Technical Expertise : Genesys Mastery : Expert-level understandi

📌 Genesys Voice Architect (Chennai)
🏢 Fujitsu
📍 Chennai