As an Associate, you will be responsible for ensuring the timely and accurate processing of invoices, monitoring outstanding invoices, managing escalations, and supporting backlog reduction initiatives. You will work closely with internal teams, clients, and external stakeholders to resolve issues, maintain SLA adherence, and deliver a high level of operational excellence.

The role requires a detail-oriented skilled with strong analytical and communication skills who can identify process improvement opportunities, support automation initiatives, and contribute to improving overall process efficiency. Proficiency in Microsoft Excel and experience in Accounts Payable, Invoice Processing, or Finance Operations environments will be an advantage.

If you thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about continuous improvement, we'd love to hear from you.

Requirements

Monitor invoice outstandings and aging reports to ensure timely closure of pending invoices




Manage and escalate invoice processing issues proactively to minimize delays and business impact
Ensure adherence to defined SLAs and consistently achieve operational performance targets
Support invoice processing planning, workload management, and backlog reduction initiatives
Conduct regular team meetings and provide constructive feedback to team members
Drive process improvement and efficiency initiatives, including implementation of system or process enhancements
Identify automation opportunities to reduce manual efforts and improve productivity
Analyze root causes of non-STP (Straight Through Processing) invoices and recommend corrective actions
Collaborate with production teams to understand operational challenges and communicate key issues to management
Build and maintain strong relationships with clients, external counterparties, and internal stakeholders
Prepare and maintain reports, dashboards, and operational metrics using Excel
Support training, ment

📌 Associate (Mumbai)
🏢 SmartStream
📍 Mumbai