About The Opportunity

Atharv Consultings is a dynamic customer experience and outsourcing solutions provider serving enterprise clients across BFSI, Telecom, and E-commerce sectors in India. We specialize in building high-touch, tech-enabled customer support operations that drive retention, satisfaction, and brand loyalty. Our on-site teams work in fast-paced, performance-driven environments where empathy, efficiency, and problem-solving are valued above all. Role & Responsibilities

Handle inbound customer queries via phone, email, and chat with speed, accuracy, and empathy.
Resolve service-related issues — billing, account access, product usage, and technical troubleshooting — within SLA.
Proactively identify customer pain points and escalate complex cases to Tier 2/3 support or relevant departments.
Maintain 100% compliance with company protocols, data privacy policies, and CRM documentation standards.
Meet daily KPIs including First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
Participate in coaching sessions,



skill-building workshops, and quality audits to continuously improve service delivery.

Skills & Qualifications

Must-Have

CRM Tools (Salesforce, Zendesk, Freshdesk)
Microsoft Office Suite
Call Center Systems (Asterisk, Genesys, Avaya)
Customer Service Protocols
Issue Escalation Frameworks
Data Privacy Compliance (GDPR, India’s DPDP Act)

Preferred

Experience in BFSI or Telecom verticals
Knowledge of basic technical troubleshooting (internet, mobile, billing systems)
Familiarity with IVR and ticketing workflows

Benefits & Culture Highlights

Performance-based incentives, attendance bonuses, and quarterly rewards
Structured career path with lateral moves into Team Lead, Quality Analyst, or Product Support roles
Onsite work environment with up-to-date infrastructure, 24x7 cafeteria, and employee wellness programs

Skills: customer,building,data,bfsi

📌 Customer Care Executive (Noida)
🏢 The UrbanIndia
📍 Noida