Experience: 2–5 Years
Notice Period : 15 days Max or Immediate Joiners Only
Communication Skills : Mandatory excellent communication skills in English
Employment Type: Full time
Work Mode: On-site / Hybrid, as applicable, 24X7 rotational Shifts.
Shift: Standard business hours with occasional after-hours/on-call support as required
Job Summary
We are looking for a hands-on Tier 2 Windows Support Engineer to join our Infrastructure Support team. The engineer will be responsible for day-to-day administration, monitoring, troubleshooting, maintenance, and support of Windows Server environments.
The role will primarily focus on Windows Server, patching, monitoring, incident management, and operational support.
The candidate should be comfortable independently troubleshooting common infrastructure issues and working with Tier 1, Tier 3, Network, Database, Security, and other infrastructure teams when escalation is required.
Key Responsibilities
Windows Server Administration
Provide Tier 2 support for Windows Server environments.




Administration and troubleshooting of Windows Server 2016/2019/2022.
Perform server health checks and investigate performance-related issues.
Troubleshoot CPU, memory, disk, service, event log, and OS-related issues.
Start/stop/restart Windows services as required.
Troubleshoot server connectivity and application/service availability issues.
Patching & Maintenance
Perform Windows Server patching activities according to the approved patching schedule.
Validate server health before and after patching.
Troubleshoot patching failures.
Perform post-patching validation.
Maintain patching records and update operational documentation.
Support vulnerability remediation activities related to Windows servers.
Monitoring & Incident Management
Monitor Windows server infrastructure using enterprise monitoring tools.
Investigate and resolve alerts within defined SLAs.
Handle Tier 2 incidents and service requests.
Perform initial troubleshooting and root-cause an

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