DESCRIPTION:
About Amazon

Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) RBS accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon’s per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories,



contributing directly to improved Free Cash Flow and scalable business growth.

Why You’ll Love This Role
- Customer Impact: You’ll lead critical projects that remove defects for customers and directly influence Amazon’s supply chain cost, driving measurable results.
- Strategic Influence: Collaborate across global teams, including finance, operations and technology, to shape strategies that improve operational efficiency and customer satisfaction.
- Data-Driven Innovation: Leverage analytics, including cost and volume driver frameworks, to uncover insights and optimize supply chain performance.

Key job responsibilities
- Deliver Results, Dive Deep: You will act as a team of one and will be accountable for deep research from the ground up and from cost data to identify, execute and deliver high priority defect opportunities.
- Ability to Influence: Develop business cases and present them to senior leaders, leverag

📌 Senior Program Manager, Rbs (Bengaluru)
🏢 ADCI - BLR 14 SEZ
📍 Bengaluru