Description

Define and manage program roadmaps, milestones, dependencies, budgets, and resource allocations withclear accountability frameworks (using RACI & OKRs).

Drive cross-functional alignment between engineering, product, operations, and vendor teams from projectinception through Go-live and steady state.

Proactively identify, track, and mitigate risks and blockers; escalate appropriately with recommendedresolution paths.

Manage stakeholder communications including executive status reporting, sprint reviews, and governanceforums.

Manage programs spanning core contact centre platforms that cater to multiple business units within Applethat are of diverse size, business process requirements & migration strategies.

Partner with architects and engineering leads to evaluate, plan, and govern platform customisations, APIintegrations, and configuration changes built on top of vendor platforms.

Ensure technical delivery quality through oversight of design reviews, testing phases, and go-live readinesschecklists tailored to contact centre environments.





Manage vendor relationships and SLA accountability for platform-level issues, enhancements, and escalations.

Define and track KPIs and success metrics tied to platform performance, customer experience, andengineering delivery health.

Lead retrospectives and drive continuous improvement cycles across delivery teams.

Prioritise issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management.

Prioritise team activities and drive resolution of issues across all areas of the projects.

Gain insight into business direction and think through its impact on product and drive changes.

Manage funding & invoices for consulting team members on the team via quarterly Statements of Work(SOWs), purchase requisitions, approve monthly invoices & manage onboarding & off-boarding.
Preferred Qualifications
PMP, PgMP, SAFe, or equivalent certification preferred.

Demonstrated succ

📌 Engineering Program Manager (Hyderabad)
🏢 Apple
📍 Hyderabad