Job Summary
Under direct supervision, provide customer service support to customers and sales representatives.
Job Description
MAJOR RESPONSIBILITIES:
Respond to routine and basic customer service inquiries and problems via telephone.
Maintain record of calls and note customer's records as necessary to maintain consistency in service.
Place orders, track shipments, and ensure orders are shipped on-time.
Review customer's needs and refer to other service departments for follow-up as needed.
MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent.
Certification / Licensure:
None required.
Work Experience:
Experience working in customer service.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers, including meeting quality standards for services.
Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
PREFERRED QUALIFICATIONS:
Work Experience:
At least 1 year of experience working in customer service.
About Medline India:
Medline India was setup in 2010 in Pune,



primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.
We are an organization with a conducive work workplace, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of conse

📌 Customer Service Rep I (Pune)
🏢 Medline Industries
📍 Pune