KRA:
- Conduct induction and onboarding training for new employees
- Deliver product, process, soft skills, and customer handling training
- Train Team Leaders, sales consultants, CRM, and showroom staff
- Identify training needs through performance analysis and feedback
- Prepare training calendars, presentations, and assessment reports
- Ensure implementation of Tata Motors standards and dealership SOPs
- Monitor employee performance after training sessions
- Conduct refresher training and daily briefing sessions
- Maintain training attendance and certification records
- Coordinate with departmental heads for skill development activities
- Visit EMO 's For Training
Required Skills:
- Strong communication and presentation skills
- Knowledge of automobile dealership operations
- Valuable understanding of customer experience and process standards
- Ability to motivate and develop teams
- Proficiency in MS Office and training documentation
Qualification:
- Graduate / MBA preferred
- Experience in automobile dealership training preferred
Experience:
- 2-5 years in training, Sales or dealership operations