Position Overview:
We are seeking a detail-oriented Quality Evaluator to monitor and analyze communication. Your role is to ensure our team provides exceptional service, maintains professional standards, and accurately performs the services.
Key Responsibilities:
- Call Auditing: Listen to recorded calls handled by the office staff to evaluate tone, professionalism, and adherence to office protocols.
- Key Point Extraction: Note specific "win" moments or areas needing improvement from each call.
- Reporting: Prepare and submit a concise daily report summarizing call performance, highlighting red flags, and listing actionable feedback.
Eligibility Criteria:
- Education:Undergraduate / Graduate or equivalent.
- Skills: Exceptional listening skills and a high level of concentration.
- English Proficiency: Must have a strong grasp of verbal and written English to evaluate nuances in conversation.
- Analytical Mindset: Ability to spot patterns in staff behavior and suggest improvements.
Benefits We Offer:
- Comprehensive training program for freshers.
- Competitive starting salary and growth opportunities.
- Supportive and friendly work workplace.