Minimum 3 Yr of Experience from E- Commerce or any Steel industry is add-on

Any Graduate

Good Communication and Interpersonal Skills

Promptly respond to customer queries, resolve complaints, and provide sales/service information.

Ø Relationship Management: Build and maintain strong relationships with customers by understanding their needs, preferences and concerns.

Ø Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner

Escalate complex issues to appropriate departments for further assistance and follow up to ensure resolution.

Ø Feedback Collection: Gather feedback from customers regarding products, services, and overall experience.

Ø Documentation:



Maintain accurate records of customer interactions, transactions, complaints, and resolutions.

Ø Communication: Communicate product updates, promotions, and relevant information to customers

Keep customers informed about the status of their inquiries or requests.

Ø Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure a seamless customer experience.

Pay: ₹12,433.10 - ₹25,000.00 per month

Advantages:
- Provident Fund

Work Location: In person

📌 Relationship Manger (Visakhapatnam)
🏢 SteelOnCall Service
📍 Visakhapatnam