Job Responsibilities:
- Call customers for service due reminders:
- Book service appointments:
- Handle incoming customer calls:
- Take customer feedback after service:
- Update customer data in system:
- Send service offers and reminders on WhatsApp/SMS:
- Coordinate with Service Advisor:
- Maintain daily calling report:
- Handle customer complaints and escalate:
- Customer satisfaction follow-up
- Maintain service history record
- Follow-up for non-visited customers:
- Support service team in customer communication
Required Skills:
- Basic Computer Knowledge
- Valuable Communication Skills
- Calling Experience
- Excel Knowledge
- Customer Handling
- Marathi + Hindi + Basic English