Ensures all SoP’s are adhered to and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Ä Customer Journey:
- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.
- Converts the prospectives into lifelong customers.
- Provides relevant information - Facility tour | procedure | medical management | financials - transparently to build the relationship.
- Highlights the perks, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.
- Based on the customer profile, up-sell and cross sell.
- If financial assistance required, coordinate with concerned authority.
- Deposit details & payment terms to be clarified to the patient.
- Counsel on do’s and don’ts.
- Follow up with customers who have not come back for booking.
- Follow up calls for: upcoming EDD; delivery package; bed booking.




- Organize Events end to end : Maternity Photo shoot; baby shower.
- Follow up to ensure attendance for complimentary classes.
- Keep the Management updated regarding all feedback, service gaps, customer perception of our products, packages, offers.
- Own any issues the customer may encounter & ensure prompt recovery by respective team.
- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
- Track CRM leads.
- Maintains productivity data as per schedule - per doctor EDD tracker; monthly delivery tracker;
- Accurately update patient conversions sources - referral channels, Marketing Initiatives
- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.
- Be alert and identify source markets and corporate references.
- To be constantly updated on competiti

📌 Service Line Executive (Bengaluru)
🏢 Motherhood Maternity Hospital
📍 Bengaluru