Roles & Responsibilities
- Handle inbound and outbound customer calls related to cleaning service inquiries, bookings, and follow-ups.
- Understand customer requirements and recommend suitable cleaning services such as home cleaning, apartment cleaning, villa cleaning, sofa cleaning, kitchen cleaning, and deep cleaning.
- Schedule service appointments and coordinate with operations teams for timely execution.
- Provide accurate information on service details, pricing, availability, and ongoing offers.
- Maintain proper records of customer interactions, bookings, complaints, and feedback in CRM or tracking systems.
- Address customer complaints or service issues professionally and ensure quick resolution.
- Follow up with customers after service completion to ensure satisfaction and collect feedback.
- Assist in handling rescheduling, cancellations, and service modifications as per company policy.
- Work closely with field teams and supervisors to ensure smooth service delivery and customer satisfaction.

Requirements & Qualifications
- Minimum qualification:



12th pass or graduate in any discipline.
- Proven experience in customer support, call center, or service coordination is preferred.
- Robust communication skills in English and local languages (Kannada, Hindi preferred).
- Good interpersonal skills with a customer-friendly attitude.
- Basic computer knowledge and familiarity with CRM systems, MS Excel, or booking software.
- Ability to handle multiple customer interactions efficiently and calmly.
- Problem-solving skills with attention to detail and accuracy.
- Willingness to work in shifts, including weekends or holidays if required.
- Experience in home services, cleaning services, or facility management industry is an added advantage.

Key Skills
- Customer handling & service coordination
- Communication & follow-up skills
- Time management & multitasking
- Basic system and data entry skills
- Complaint handling & resolution

Monthly Bonus

Performance Bonus

📌 Customer Support Executive (Bengaluru)
🏢 Paintkraft
📍 Bengaluru