Key Responsibilities
- Greet customers and understand vehicle service or repair requirements.
- Prepare job cards and service estimates as per company guidelines.
- Explain repair work, costs, and timelines clearly to customers.
- Coordinate with technicians and workshop staff for job execution.
- Monitor service progress and ensure on-time vehicle delivery.
- Conduct vehicle inspection and road test (if required).
- Ensure customer approval before additional work.
- Maintain accurate service records, CRM entries, and follow-ups.
- Handle customer complaints professionally and ensure resolution.
- Promote value-added services, AMC, accessories, and extended warranty.
Skills & Competencies
- Strong customer handling & communication skills
- Basic technical knowledge of automobiles