Position Summary
The Inside Sales Executive is responsible for managing outbound sales activities for LCL/FCL. This role involves lead generation, customer engagement, quote preparation, coordination with pricing and operations teams, and ensuring successful conversion of leads into bookings. The role demands strong communication, organizational, and follow-up skills to deliver a seamless customer experience and contribute to revenue targets.

Key Responsibilities
1. Lead Management
Handle enquiries from digital platforms, referrals, cold calls, retention and field sales transfers.
Qualify leads based on shipment volume, urgency, trade lane, and conversion potential.
Maintain and update all leads in the CRM with 100% data accuracy.
2. Customer Engagement
Understand customer needs, shipment history, and logistics challenges.
Present Swift Cargo’s LCL/FCL capabilities, including transit times, routings, space availability, and documentation requirements.
Follow up proactively via phone, email, and messaging platforms.
3. Quoting & Negotiation




Coordinate with pricing team to get the best possible rates for LCL/FCL lanes.
Prepare skilled, error-free quotes using the company’s standard template.
Negotiate rates within pre-approved margins.
Ensure quotes are sent within 24 hours of inquiry (or earlier for priority lanes).
4. Conversion & Booking
Track all sent quotations and convert leads to bookings through consistent follow-up.
Coordinate booking handover with operations, documentation, and customer service teams. (Docs list to be shared with executives)
Share booking confirmations, schedules, and SOPs with the client.
5. CRM & Reporting
Log all sales activities and customer interactions in the CRM system.
Maintain accurate records of quote sent, status updates, and customer feedback.
Provide daily, weekly, and monthly sales performance reports to management.
6. Coordination
Work closely with:
Pricing team: for updated rates and market trends.
Customer Service: Per

📌 Inside Sales Executive (Mumbai)
🏢 Swift Cargo
📍 Mumbai