About Us
Supy is transforming the restaurant industry with a data-driven inventory management platform.
Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize
profitability through real-time data, actionable insights, and time-saving automation. Join us in
redefining restaurant operations through innovative technology and seamless customer
experiences.
Role Overview
As the Customer Support Manager at Supy, you will own our global frontline support function
end to end, leading a distributed team of support agents across Gulf, UK, and APAC time
zones. Support is a dedicated function, separate from implementation and customer success:
implementation consultants take deals from close to go-live, CSMs own accounts after go-live,
and your team owns everything customers bring to support, from product questions and
technical issues to billing queries and complaints, until it is resolved.
This is a hands-on, customer-facing role. You will work the queue yourself, join calls to de-
escalate frustrated customers,
and personally handle the toughest escalations, setting the
standard for how Supy shows up when something goes wrong. This is a unique opportunity to
build Supy's global support function from the ground up, with strong ownership and visibility in a
quick-growing SaaS company.
Key Responsibilities
Customer Support & Escalations
• Build genuine relationships with customers, jump on calls to de-escalate and resolve
issues, and own the hardest conversations personally.
• Act as the single point of accountability for every inbound request: triage, prioritize,
resolve or route, and close the loop with the customer every time.
• Run clean escalation paths into engineering, operations, and finance, chasing root-
cause fixes rather than repeat workarounds.
Team Leadership
• Hire, train, coach, and schedule a distributed support team for follow-the-sun coverage
across MENA, KSA, UK, and APAC.
• Run quality reviews on customer interac
📌 Customer Support Manager (India)
🏢 Supy
📍 India