Area(s) of responsibility
Key ResponsibilitiesDelivery & Program Management• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders• Proactively identify delivery risks and drive mitigation without escalation dependency• Participate in client calls, QBRs, and governance forums with confidence and accountabilityTest Automation• Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines• Drive automation coverage expansion and reduction of manual regression dependency• Oversee script maintenance, auto-healing practices, and execution optimization• Evaluate and adopt new tools and approaches in line with program direction,



including AI-assisted testing capabilitiesPeople Management• Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)• Conduct regular one-on-ones, performance reviews, and career conversations• Identify skill gaps and drive targeted upskilling and cross-skilling within the team• Foster a culture of accountability, quality ownership, and continuous improvement• Support talent retention through active engagement and recognitionStakeholder & Client Management• Build and maintain solid working relationships with client and technical stakeholders• Translate client expectations into clear delivery commitments and manage them proactively• Communicate program status, risks, and achievements with clarity and credibilityRequired Skills & Experience• 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role• Proven experience managing large QA te

📌 Architect (Bengaluru)
🏢 Birlasoft
📍 Bengaluru