Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role

Serve as the primary point of contact for level 2 escalations from client.
Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
Provide guidance and support to Team Members and Delivery Manager.
Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.




Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
Lead special projects and initiatives as assigned by senior management.
Your Profile

14+ years of experience in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
Solid interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
Excellent communication skills, including written, verbal, and presentation skills.
Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering an exceptional employee experience.
Proficiency in HRIS systems and Microsoft Office Suite.
Customer-centric mindset with a passion for delivering an exceptional employ

📌 HRO Service Delivery (Mumbai)
🏢 Capgemini
📍 Mumbai