Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:
Process Consultant-Operations
Job Description:
Education: Any Graduate
Experience:1-2 Years Claims Administrations - Non Voice Experience
Roles & Responsibilities:
Possess basic knowledge of Claims Administrations - Non Voice
Good reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills




Ability to comprehend the employee requirement well
Adhere to attendance and punctuality norms
Acquiring knowledge & skills of related areas of the process
Processing claims/developing projects/handling calls, as per the process guidelines
Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
Adhering to the SLA, and understanding Quality & Auditing parameters
Meeting assigned productivity goals
Understanding and adhering to quality standards
Meeting TAT
Mentor & coach recent members of the team based on requirement
Mandatory Skills:
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Ability to understand basic data and take appropriate action.
Ability to drive individual and team efficiency and productivity thr

📌 Process Consultant-Operations (Indore)
🏢 Sagility
📍 Indore