As a FOS Collection Executive, you will be responsible for handling a portfolio
of accounts and working closely with clients to resolve payment issues. Your
primary goal is to minimize the company's exposure to bad debt and maintain a
healthy cash flow. You will be expected to stay updated with industry trends and
best practices in debt collection, ensuring compliance with legal and ethical
standards.

RESPONSIBILITIES

* Contact delinquent account holders via phone, email, or mail to negotiate
payment plans and resolve outstanding balances.
* Maintain accurate records of all collection activities, including call logs,
emails, and correspondence.
* Analyze account information to identify the root causes of delinquency and
develop effective strategies for recovery.
* Collaborate with internal teams, such as sales and customer service, to
gather relevant information and provide updates on collection efforts.
* Stay informed about legal and regulatory requirements related to debt
collection and ensure compliance in all communication and recovery efforts.




* Escalate complex or sensitive accounts to senior collection executives or
managers for further action or resolution.
* Maintain a skilled and courteous demeanor when interacting with clients,
demonstrating empathy and understanding.
* Prepare and send demand letters, notices, and other legal documents as
required by the collection process.
* Monitor and analyze collection metrics to identify trends and areas for
improvement, and report findings to the management team.

QUALIFICATIONS

* High school diploma or equivalent; college degree in business, finance, or a
related field is preferred.
* Minimum of 2 years of experience in a collections or customer service role,
preferably in a financial services or banking environment.
* Strong communication and interpersonal skills, with the ability to build
rapport and negotiate effectively.
* Excellent organizational and time management skills, with the ability to
priori

📌 FOS Collection Executive (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru